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The Patternworks No-Quibble Guarantee

Patternworks has only one goal - your
  satisfaction! We want to do everything we can
    to make sure that you're perfectly delighted with
      every product you purchase, every person you speak
       with and every experience you have with us. If, at
       any time, for any reason, you want to return any
       item, just send it back to us for a refund or
We believe that ordering knitting and
    crochet supplies should be just as much fun as knitting
  and crocheting itself. If we ever fall short of our goal,
please tell us. We value your friendship and trust above all.

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